beautiful quiet location and all inclusive
Donna
mai 2022
I had a wonderful experience at the resort. Everyone from the front desk staff, bell boys, and resort staff to the room service was very nice and helpful. I wish I had stayed longer as I had a great time. The coffee shop and the gym were both nice. Although the resort was small, it had a relaxed and serene atmosphere. Additionally, there were no party animals around, which made my stay even more peaceful.
Yomaira
september 2023
The staff were very kind and friendly. Specially the Concierges and the staff from the Aurora restaurant were the best. However, it's important and fairly to mention everyone at the resort are amazing and incredible. They make you feel special all the time. Lizet, Rolando and Jessica from the Concierges are the best! Also, all the staff from the Aurora Restaurant (Mexican Cuisine) like: Marisol, Judith, Gerardo, Raul and Javier are amazing and very friendly people.
Fernando
august 2023
The staff was extremely nice and efficient. There was a small issue with the room they originally gave us, but as soon as we reported it they were extremely fast at providing us with a better room and giving us a free massage to compensate. And that was only an illustration of the first class experience we had with their staff for the remaining of our time there. The food in their restaurants was also fantastic!
Felipe
april 2023
Everything was amazing. Staff was always friendly, kind, helpful, never intrusive. They make us feeling home. The room had an outstanding view with a pretty balcony. It was huge, clean, well-stocked. The beach is so beautiful. Cocktails were really good in every restaurants. And the bartenders were always ready to satisfy your needs. We had really great time and we hope to come back soon.
Mattia
august 2023
I love how the staff was attentive to the property. And they are attentive to each guest.
Shawndell
april 2023
Staff were brilliant, hotel very clean, beautiful clean rooms, great choice of restaurants all great All the Staff went over and beyond to make your stay perfect.
Simon
august 2023
I had my 50th birthday and the staff made it very special for me - I was serenaded and got bubbly and cake in my room, etc. They were all so sweet and smiled every day, from the ones at the pool to Elizabeth at Fuego restaurant and the guys at The Bar! Thanks again so much for making my birthday extra special! I also had a wonderful spa experience to top it off. Everything were so clean and beautiful. Enjoyed the jacuzzi and the arctic pool, which helped my foot pain.
Ilse
august 2022
1. The staff is some of the best we have ever seen. Polite, happy, clean, helpful, always busy working to make our stay a beautiful one. 5 star's 2. The buffet at the Mexican restaurant was always fresh and delicious. 5 star's 3. Room service. 5 star's 4. Rooms are beautiful and always clean. 5 star's 5. The beach is beautiful and clean. Fresh warm towels, cool drinks and hot food. The staff was excellent
Mark
juni 2021
Literally everything from the check-in to check-out was AMAZING - personnel, cleanliness, accommodations... you have not a single thing to worry about - as if some nice angels have taken you under their care till the moment you leave the premises. Would recommend it to everyone who wants to have the time of their lives in Cancun😍 All the facilities are fit to accommodate the needs of each client. No lines, attention and a-la carte service everywhere you need💋
Igor
april 2021